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Tender Details
- Country: Belgium
- Summary: Market Consultation Implementation and Use of Software Satisfaction Measurement
- KZT Ref No: 99265800
- Deadline: 25 Mar 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 175795-2024
- Purchaser's Detail :
- Description :
- The object of this market consultation consists of the implementation and use of software for sending and sentiment analysis of satisfaction measurements for CSAT (Customer Satisfaction Score), CES (Customer Effort Score) and NPS (Net Promoter Score). VDAB wants a tool with such a high ratingpossible response rate. VDAB wants to capture reliable customer feedback at various levels within the organization (per cluster, province and up to team level). VDAB wants to periodically supplement quantitative monitoring data with qualitative input from customers. These measurements must be sent outand shortly after specific business processes have been completed. The impetus for this is given via a link in the VDAB systems, so that VDAB can link the feedback to a specific service. VDAB must be able to work in the tool itself and make the necessary adjustments, both on the vin terms of the question as well as the time of the survey.
Doc Title: Market consultation, implementation and use of software satisfaction measurement
Contract Type: services - Documents :
Purchaser : FLEMISH EMPLOYMENT AND VOCATIONAL TRAINING SERVICE - EXTERNAL AUTONOMOUS AGENCY
Address: Flemish Employment and Vocational Training Service - External Autonomous Agency - Purchasing Department
Town: Brussels
NUTS Code: BE100
Postal Code: 1000
Phone: 32 80030700
Email :tactische.inkoop@vdab.be
URL :http://www.vdab.be
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