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Tender Details
- Country: United Kingdom
- Summary: L24084-Q-Jj - Online Service Quality Monitoring Tool
- KZT Ref No: 112870777
- Deadline: 23 Jan 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: IT-373-915-£25k
- Purchaser's Detail :
- Description :
- LLA is looking to implement an all-in-one Online Service Quality Monitoring Tool to enable and unlock online reviews monitoring and management system with the capability of connecting/integrating with our Customer Service Power BI Dashboard. Preferred format would be a digital platform designed to help LLA to manage and improve online presence by consolidating, analysing, and enhancing online reviews, social media interactions, and overall digital overview of the airport itself and all involved concessionaires.
The proposed solution should have the ability to manage consumer feedback from acquisition to loyalty, directly addressing most local search factors
For further details please see tender documentation. - Documents :
Purchaser : LONDON LUTON AIRPORT
Airport Way Luton Bedfordshire LU2 9LY United Kingdom
Contact Person : Jessica Janes
Email :jessica.janes@ltn.aero
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